MOBILE NETWORK QUALITY OF SERVICE MONITORING RESULTS

The National Communications Authority (NCA) routinely conducts network quality of service monitoring exercises throughout the nation to ensure the compliance of Operators to the obligations on service quality to the user.

This is in pursuance of Annexure A of the 3G Licence of Telecommunication Operators.

One of the Key Performance Indicators (KPIs) tested to ensure compliance by the Mobile Network Operators (MNOs) is the Voice Quality which is measured by the Mean Opinion Score (MOS). The MOS is a quality measure that has been used to assess the human user’s opinion of call quality, testing quality voice transmission, measuring voice degradation and performance.

The standard for measuring MOS is an ITU accepted standard (ITU-T Recommendation P863) which is also stated in the 3G Licence of Telecommunication Operators.

MNOs are required by the Licence to meet a minimum score of 3.5, therefore, to determine the MOS compliance status of an MNO, test calls for each service provider should have an average score of 3.5 or more.

The following regions were monitored:

Period	Number of District Capitals	Regions
2022 Fourth Quarter	49 District Capitals within seven (7) Regions	Ashanti, Central, Eastern, Greater Accra, North East, Northern and Savannah Regions
2022 Second Quarter	52 District Capitals within nine (9) Regions	Ahafo, Bono, Bono East, Oti, Upper East, Upper West, Volta, Western and Western North Regions
2022 First Quarter	53 District Capitals within seven (7) Regions	Ashanti, Central, Eastern, Greater Accra, North East, Northern and Savannah Regions
2021 First Quarter	33 District Capitals within four (4) Regions	Ashanti, Eastern, Greater Accra and Northern Regions
2020 Fourth Quarter	59 District Capitals within six (6) Regions	Ashanti, Central, Eastern, Greater Accra, North East and Northern Regions
2020 Third Quarter	60 District Capitals within nine (9) Regions	Ahafo, Bono, Bono East, Oti, Upper East, Upper West, Volta, Western and Western North Regions
2020 First Quarter	54 District Capitals within seven (7) Regions	Central, Eastern, Ashanti, North, North East, Savannah and Greater Accra Regions
2019 Fourth Quarter	48 District Capitals within ten (10) Regions	Ahafo, Bono, Bono East, Central, Oti, Upper East, Upper West, Volta, Western and Western North Regions
2019 Third Quarter	54 District Capitals within six (6) Regions	Ashanti, Eastern, Greater Accra, North East, Northern and Savannah Regions
2019 Second Quarter	104 District Capitals within nine (9) Regions	Oti, Bono East, Ahafo, Bono, Western North, Western, Volta, Upper East and Upper West Regions
2019 First Quarter	118 District Capitals within seven (7) Regions	Northern, Savannah, North East, Ashanti, Central, Eastern and Greater Accra Regions.
2018 Fourth Quarter	124 District Capitals within five (5) regions	Upper East, Upper West, Central, Brong Ahafo and VOLTA Regions
2018 Third Quarter	92 District Capitals within five (5) regions	Greater Accra, Western, Ashanti, Eastern and Northern Regions
2018 Second Quarter	96 District Capitals within five (5) regions	Central, Brong Ahafo, Volta, Upper East and Upper West Regions
2018 First Quarter	118 District Capitals within seven (7) Regions	Northern, Savannah, North East, Ashanti, Central, Eastern and Greater Accra Regions.

We bring you the MOS results for all the MNOs in selected District Capitals as indicated above.

Contact info@nca.org.gh for more information

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